Retail Supervisor Vacancy

Job title: Retail Supervisor

Overview: The ReUsers Retail Supervisor is responsible for ensuring the smooth and efficient operation of the retail side of the business. This role involves supervising and supporting both core staff and participants, maintaining a positive and productive working environment. The Retail Supervisor will lead by example, providing and role-modelling exceptional customer service to all customers — including both individual shoppers and trade.

Hours: Up to 3 days a week, to include a minimum of 2 full weekends every 4 weeks.

Actual working patterns will be discussed with successful applicants but full days are required (Mon-Sat: 8am-4:30pm, Sun: 9am-4pm)

Reports to: Head of Social Enterprise

Pay: £13.38 per hour (increasing in April 2026)

Key tasks and responsibilities:

Specific tasks will include but will not be limited to:

Supervision

  • On site liaison with customers, including resolving issues and complaints

  • Supervision and support of core staff, scheme participants both paid and unpaid, this includes daily planning of staff organisation and may also include performance reviews

  • Providing training and mentoring of scheme participants

  • Checking in on all staff at their workstation

  • Promoting the business in a professional manner to both scheme participants and customers

  • Delivering seasonal sales opportunities and events

  • Cash Handling, including liaison with EPOS system providers and issuing refunds

  • Key Holding duties such as opening and closing the shop

Retail

  •  Providing great customer service to both internal and external customers. This could include:

    • Assisting customers to find the products they are looking for

    • Dealing with customer queries

    • Loading and unloading customers’ vehicles

    • Taking payments via an EPOS system and handling payments

    • Accepting new donations

    • Sorting and processing collected items

  • Stock control including moving and displaying stock, lifting weights up to 25kg (males) and 15kg (females)

  • Maintaining high standards of hygiene and safe working practices which ensure the health and safety and security of the public, staff and volunteers

  • Acting as a role model to all staff and participants

  • Any other reasonable duties requested by your line manager

Essential Criteria:

  • Excellent customer service skills, with a minimum of 3 years’ experience of which at least 18 months must be supervisory experience

  • Ability to lift and carry stock within required weight limits and be able to stand for the majority of the shift

  • Experienced in supporting and training colleagues

  • Good time keeping and reliable

  • Able to get a DBS certificate that is satisfactory to us (we will pay for the DBS check)

Desirable Criteria:

  • Customer service and/ or supervisory qualification

  • Experience of charity shops/ retail

  • Experience of working with a wide range of people including those with the challenges to employment our participants have

Apply for this role