Retail Assistant Vacancy

There are 3 or 4 roles available dependent on hours

Job title: Retail Assistant

Overview: The ReUsers Retail Assistant will help ensure the smooth running of the retail side of the business. This role involves providing excellent customer service to all visitors — including individual shoppers and trade customers — and supporting the wider team to maintain a welcoming, organised, and efficient store environment.

The Retail Assistants play an active role in supporting our participants. > Find out more about our participant programmes

One role also includes PAT testing of electrical equipment.

Hours: Various hours between 15 and 24 hours per week are available, including a minimum of 2 full weekends every four weeks.

Actual working patterns will be discussed with successful applicants but full days are required (Mon-Sat: 8am-4:30pm, Sun: 9am-4pm)

Reports to: The ReUsers Supervisors

Pay: National Minimum Wage

Key tasks and responsibilities:

Specific tasks will include but will not be limited to:

  •  Providing great customer service to both internal and external customers. This could include:

    • Assisting customers to find the products they are looking for

    • Dealing with customer queries

    • Loading and unloading customers’ vehicles

    • Taking payments via an EPOS system and handling payments

    • Accepting new donations

    • Sorting and processing collected items

  • Stock control including moving and displaying stock, lifting weights up to 25kg (males) and 15kg (females)

  • Maintaining high standards of hygiene and safe working practices which ensure the health and safety and security of the public, staff and volunteers

  • Acting as a role model to our scheme participants

  • Any other reasonable duties requested by your line manager

 One of the vacancies includes PAT and function testing electrical equipment, you must have a PAT testing qualification for this role.

Essential Criteria:

  • Excellent customer service skills, with a minimum of 12 months experience

  • Able to work with minimal supervision (after training)

  • Ability to lift and carry stock within required weight limits and be able to stand for the majority of the shift

  • Some experience of supporting or training colleagues

  • Good time keeping and reliable

  • PAT testing qualification (for PAT testing role only)

  • Able to get a DBS certificate that is satisfactory to us (we will pay for the DBS check)

Desirable Criteria:

  • Customer service qualification

  • Experience of charity shops/ retail

  • Experience of working with a wide range of people including those with the challenges to employment our participants have

Apply for this role